Elements is not a big chain restaurant, so we aren't going to give away a free meal every time someone doesn't like something. We do however like to get feed back from our guests and when someone speaks up at the table and doesn't like something, we respond immediately and appropriately. With that in mind could someone please answer this question.
If I ask someones opinion about the food, should I just say thank you and move on or should I try to give explanation of the dishes? What would you want?
This very situation came up this past weekend about two of my staple dishes-bread pudding was "just croutons with cream over it" and the flourless chocolate torte "is dry, crumbly and doesn't taste fresh". These two dishes I've been doing for 15 years and seem to make people happy. They are not New Jersey sickly sweet Italian bakery desserts and freshness I think is a hallmark of this restaurant--- we make everything fresh. The only thing we don't make is bread.
So if people, fan or not, could please respond I would appreciate it.
7 years ago